What should I do if my item arrives damaged?

If an item we have delivered is damaged or faulty, you can make a complaint immediately. Please contact our customer service team via email or WhatsApp and attach a clear photo showing the defect.

To enable us to assess the issue quickly and efficiently, we ask that you document the damage in as much detail as possible. As soon as we have received your complaint, we will contact you promptly to discuss the next steps and find a satisfactory solution.

Thank you very much for your cooperation and understanding.

Our personal customer service

If you have any questions regarding your complaint, our customer service team will be happy to assist you! Please
contact us via our contact form,email or WhatsApp