Authenticity of customer reviews

Information on the authenticity of product reviews

As of May 28, 2022, the law against unfair competition (UWG) was amended by the Omnibus Directive. Among other things, new information obligations were introduced to ensure the authenticity of customer reviews.

Companies that advertise with reviews must, from 28.05.2022 onwards, inform whether they use verification mechanisms to ensure their authenticity. If this is the case, they must also explain which verification mechanisms are used.

In this shop, only verified buyers can now submit reviews. This means it is checked whether the product was actually purchased.

Reviews from verified purchases are marked with Verified Purchase.
Older reviews in our system are marked as Guest reviews if a purchase cannot be assigned.

Information on the authenticity of SHOPVOTE customer reviews

Our company collects reviews via the independent service provider SHOPVOTE. SHOPVOTE uses automatic and manual measures to verify reviews. You can find information about the authenticity of customer reviews on SHOPVOTE here.